Frequently Asked Questions
How do I place an order?- To place an order, simply browse our website, select the items you love, and add them to your cart. Then, proceed to the checkout, where you can provide your shipping and payment information. Once your order is confirmed, you'll receive an email notification.
- We accept a variety of payment methods, including credit and debit cards, PayPal, and more. You can find the complete list of accepted payment options during the checkout process.
- Our return and refund policy is designed to ensure your satisfaction. Please refer to our Return and Refund Policy for detailed information on our return process and eligible conditions.
- To track your order, simply log in to your account and visit the "Order History" section. There, you can find information on the status and tracking details for your order.
- We apologize for any inconvenience. Please contact our customer service team at customerservice@modemystique.com with your order details, and we'll assist you in resolving the issue promptly.
- Yes, we offer international shipping to many countries. During the checkout process, you can select your country to see if international shipping is available.
- You can subscribe to our newsletter by entering your email address in the "Subscribe" box located at the bottom of our website. You'll receive updates on the latest collections, promotions, and more.
- Currently, Mode Mystique is an online-only store, and we don't have physical retail locations. You can shop with us 24/7 from the comfort of your home.
- You can reach our customer support team by emailing us at contact@modemystique.com for general inquiries. For order-related inquiries, please contact customerservice@modemystique.com.
- If you need to change or cancel your order, please contact our customer service team at customerservice@modemystique.com as soon as possible. We'll do our best to assist you.